Everything else was also perfect! To ease the stress of booking flights, some of our airline partners flying from London Gatwick to New York are responding to the global pandemic. The following airlines may have a flexible cancellation policy to help accommodate travelers: Norwegian Air UK, British Airways, and Norwegian. The distance between London Gatwick and New York is about By plane, this route typically takes 11h 05m. Best Cheapest Quickest. Multiple Airlines. LGW am London Gatwick.
EWR pm Newark. American Airlines. LGW pm London Gatwick. British Airways. Airline Rating Free Cancellation Price. Free Cancellation. Rating 7. Cons: "No entertainment for a 3 hour flight? Not even a free bag of nuts? Free beverage came 1. Should've been like other flights where you get a small water bottle upon boarding. Pros: "New planes nice staff".
Cons: "Uncertainty of arrival connection, we have a flight in a month with a tight return schedule. It was disconcerting. Pros: "The service was superior.
They made sure my younger daughter were occupied and gave a small gift and snack. The movies were great way to pass the time, overall experience were great! We would be a return customer for sure! Cons: "Nothing really, we are very pleased! Pros: "See above, all good reviews apply to all of my icelandair flights. Cons: "See explanation above for previous flight. I wrote it in the wrong box and cannot copy and paste as I am completing this review on my phone.
Pros: "Entertainer system is nice. Crew is good and attentive. Cons: "Boarding process is chaotic and communication with passengers is poor. Seats are small. Drink service is ok but not even a small snack is offered - crackers might be nice on a 5 hour flight. Food for purchase was outrageously priced even by airline food standards.
Keflavik is a nightmare airport. Too small for the volume of traffic it gets and limited facilities. Pros: "Very small seats and NO snacks or meals were given - unheard of for an international flight".
Pros: "Poor check inn , bad lounge , seats are worst ,food even dig can not eat , plane in bad shape airport in Iceland worst in works". Cons: "Everything I do not like".
Food and drinks are for purchase of course, but a reasonable amount for the quality and quantity. Flight was inexpensive, but comfortable for the six-hour flight. I did not have to pay for the 3 movies I watched. Plenty of free juice, water, soft drinks, hot tea and coffee. Not to mention that Keflavik airport has lots of good foods and drinks, all tax-free. Definitely flying with Icelandair again, especially when you have 2 free checked bags and 1 carry-on bag, plus personal bag for my precious camera and tripod during a winter vacation, is absolutely essential!
Pros: "Friendly staff". Cons: "There is only food for purchase on this long flight, and they ran out of vegetarian option before they got to me. Pros: "I loved the informative videos about Iceland! I had planned to watch them all, but my video screen stopped working for awhile. I thought about switching seats, but I ended up sharing headphones with my boyfriend and watching some movies instead. Pros: "Seat was comfortable, but two more inches of leg room would allow a six-footer like me some wiggle room.
Can't imagine someone taller taking these seats. Cons: "Food selection is very limited, quite expensive, and not that interesting. And no free nibbles. Cons: "Seat 8G does not have a window. Pros: "Boarding was easy.
Cons: "For a 6 hour flight they didn't offer any free snacks and had limited free options for drinks. Pros: "The legroom space on the plane was good, but it's super tight if there are 3 people in the row. Cons: "They don't give you any snacks unless you pay for it and there is limited free drinks to choose from. They also didn't offer any in-flight entertainment for a 3 hour flight.
They did pass out iPads for those that wanted them but not free internet those that elected to use their own devices. The airport in Reykjavik is set up weird - each gate merges together and they don't load by zone probably due to lack of space in the terminal. People just push to the gate and it's a mess. No service at full first class price. Pros: "Gate agent was great". Had to wait 3 hours for a pilot to arrive.
Pros: "Everything was great. Fast flight". Pros: "Hard product in first was good for domestic first". Allowed crash pax to use first class lav. Lav was gross 1. Cons: "We should have boarded later if weather was not ok". Pros: "Super smooth flight, good seats". Cons: "On time take off would be nice". Pros: "Despite the poor rating because of the mechanical issue, I will say the pilots did a fantastic job with some pretty choppy air conditions.
Cons: "Flight was delayed almost an hour while we were already on the plane. Pros: "Crew was very sweet!
Seat was pretty uncomfortable 17D ". Pros: "Clean plane, courteous personnel, everything on time". Cons: "Getting the food back would be nice. Cons: "The airline needs to board and deboard by group number.
Pros: "Flight crew were good. Cons: "My checked baggage did not make it on this flight even though it was checked in over an hour before the flight. I have been getting the runaround at the Baggage Claim area and on the phone. It may be delivered tomorrow afternoon and I have food items in the baggage and it may not be delivered until the afternoon of the next day.
Pros: "Smooth flight". Cons: "If there were no delays". Cons: "Seats are narrow and no leg room". Pros: "A bit more legroom than united airlines. Tvs were a plus. The service was excellent and they give you a full can of soda instead of just a dram. Cons: "Nothing really it was a great value for the price. Cons: "Gin availability". Pros: "The crew looked tired and somewhat friendly.
On the ground we had to wait 20mins for the jet bridge and the door to open and no one said anything. The plane was shut down and turned on again too. Cons: "More communication with the passengers would have been a bit better!! Pros: "the best seat ever and very amazing crew". Cons: "On time departure. Meal service. Pros: "no". Cons: "on time departure". Cons: "Flight was delayed". Cons: "The seats could be bigger. Pros: "The Flight Crew was amazing.
They accommodated us very well. We were two toddlers, a pregnant mother and a handicapped senior. Cons: "The counter representatives were terrible. Cons: "They canceled my flight.
And they keep us at the airport until 10pm to tell us that flight got canceled. They could tell me at 6pm that flight is canceled and to find other way to get to nyc. Cons: "plane was too hot AA needs to keep a lower temp and pump air through their plane First time I ever experienced this. Pros: "Knowing what carousel luggage was at - I suppose.
Cons: "Extended wait times in taxi departing and landing - took over an hour longer than expected. LaGuardia airport forced passengers to take their car services by walking outside and waiting in a parking garage with 12 degree Fahrenheit feels like -4 and 20 mph winds. Pros: "Boarding the plane was incredibly fast. As for the crew, I got an iffy energy from one of the crew members whom I felt was trying to play on my intelligence.
I was determined to sleep during this flight, but I was hoping this plane would have the TV behind the chair. Cons: "Our last 6 flights have all been changed or delayed significantly. Then they loose our bags on a direct flight. Pros: "Uneventful, on time, boarded fast. Cons: "Just an observation, as soon as the plane stops and the fasten seatbelt sign turns off, the first people to stand are all the older white men on the flight. Never noticed that before but I'm sure it's true on most flights.
Check your privilege. Cons: "Took off late from Minneapolis only to announce that there was something wrong with the plane, no explanation as to what but that we had to circle to burn off fuel before returning to Minneapolis.
Switched to a flight to D. As soon as we sat down on that flight an announcement was made that we wouldn't make our connecting flight. Got to D. So changed to another connecting flight to LGA that didn't take off on time.
Offered nothing for any of the inconveniences. Pros: "Ability to upgrade to first class". Cons: "Security taking forever".
Cons: "When I arrived at the gate, the flight was on time, but no aircraft was at the gate. The gate attendants left at the time we were supposed to Board, then the departure time changed on the board and no announcement was made. Another gate attendant told me that the aircraft was at DYT, but the reason for delay was crew rest. As the delays continued, 3 in all, we were told that the aircraft was at DYT but we were waiting on a crew to be flown in from Charlotte.
Not sure how AA messed up their crew rest schedule on domestic regional jet carrier. Either way, a new gate attendant arrived to take over, and continued to tell us we were waiting on crew. Then the story changed to waiting on aircraft and crew. By the time the 3rd change in departure had been made, and we were still waiting on aircraft and cre, AA failed to continue to update the departure and arrival times.
Once we boarded around pm the boarding time still showed pm. Then we sat on the runway awaiting departure for approx 40 minutes before taking off. Very poor communication And customer service. Pros: "The mobile updates were helpful and timely. Cons: "The overhead space was smaller on this plane and as I learned on my trip to DTW my weekender carry-on would not fit with my shoes in it. Because of this, I pulled my shoes out and put them in a collapsible bag that fit under the seat in front of me along with my small personal bag as I had done on my previous flight.
However, the gate agent would not allow me to board the plane and would not listen to my explainations at all as I tried to keep the boarding process moving along. She kept repeating "you have 3 bags" and made me steep out of line and check my carry-on which I would then have to pick up at baggage claim.
When I asked why I couldn't get out on the jetway like she had done for other passengers she said, " I only did that for airline employees" quick happened to be a flight attendant from Spirit. My overall experience on both flights to and from Detroit was that the gate agents and flight attendants were the most unhelpful and rude airline employees I have delt with and I will stick to my preferred carrier, Delta, for my future flights back and forth to Detroit.
They certainly make me feel like a valued customer when I fly them, which I did not feel with American. Cons: "The plane was very old. Pros: "The actual crew on the plane were great".
Cons: "On my trip to Atlanta from new York the gate staff were horrible. Nasty attitudes and forced me to check in a bag that is made and approved by airlines to be considered a carry-on making me miss my 6 am flight to then book me on a am flight that was delayed for about an hour. I've never experienced this with any other airline before. Very disappointed". Pros: "i like the wifi internet that AA provided. Great movies".
Cons: "The flight attendants were highly rude and i felt as if i was discriminated on. I was sitting in the back and the flight attendant who was suppose to assist us made us feel like i was a bother to her. First of all she just rudly dropped biscuits on my table didnt ask if i wanted and then I had to ask her for coffee, she didnt ask me if i wanted something to drink. Finally she brought my daughter and I some coffee.
I had to ask for another sugar for my daughter , so when i ask she gets upset and tells me i have to wait but there as a white who ask for assistance and she was very polite to her. Pros: "Exit row seat very roomy with plenty of leg room. No announcement explaining why it was delayed. What was worse was that after landing at LGA, baggage tagged as Priority did not come out first, it came out much later - after numerous non-priority baggage came out.
This is not the first time this has happened at LGA. What's the point of tagging it as Priority if it won't be handled that way? Pros: "Everything was on time and great.
Cons: "Ever thing was fine. Pros: "Full meal service, friendly and helpful crew, checkin agent went above and beyond to get us checked in even though we were late in getting to the airport. Cons: "Ancient plane with old, uncomfortable seats and no in-seat entertainment. AA should warn customers when booking these old planes. Pros: "Just being able get home. Cons: "After madly rushing to get to the gate, we found out 5 minutes before scheduled boarding time that there would be a 15 minute delay in boarding.
After that, we were told there would be another 30 minute delay. Once we were on board and the cabin doors were closed we were told there would be another 55 minute delay.
Also, LGA is such a mess these days due to construction and would have been nice to get an email notification beforehand about it. We barely made our outgoing flight! Pros: "I liked how quick the flight was to New York". Cons: "Once boarding the plane and searching for my seat number , all of the cabin went pitch black.
The lights went out for not more than a few moments. When the lights came back it was problematic and dim then fully lit to flickering off and on. Whenever it "seems" to have any electrical or mechanical failure. It's natural as a passenger my first thought is it's a Bad omen. I had genuinely lost some faith in the plane. Cons: "The flight attendant continued to serve alcohol to passengers employees of TomKats catering - they screamed it throughout the flight that were drunk and belligerent.
Her poor judgement, and their complete lack of control, made the flight miserable. Pros: "A short flight that was even shorter because we arrived early.
Luggage arrived promptly at Baggage Claim, too. American has flights between Chicago and New York practically every hour, which is very convenient. They might as well have a shuttle.
Gate staff and flight attendants friendly and helpful. Love the upgraded individual consoles for the entertainment. Pros: "Also quick and painless flight". Cons: "Flight attendants where kind of rude. Cons: "I paid extra money to sit in the front of the plane due to traveling with my dog Really upsetting and frustrating! Pros: "Very efficient boarding, comfortable coach seats, good crew".
Cons: "No food! And they were strangers who didn't talk to each other the rest of the time, so I think they meant it. Also, entertainment: they had a movie on the pop-down screens, and 4 free movies to stream to your device using on-board Wifi, as well as 2 TV shows. So maybe I'm being harsh. But it was a transcontinental flight and they didn't have headrest screens loaded with movies.
Is this only for international flights? The movies were bad, or at least not appealing to me 'Keanu' and 'Zoolander 2'. It was possible to pay for additional movies, but who wants to do that? It was sort of the EasyJet model, where you get good basic service but pay for everything additional that one gets for free on Delta.
Maybe that was reflected in the price I paid for the ticket, but I was expecting that AA would be in the same league as United and Delta. One nice perk: free wifi for T-Mobile customers, including me.
Cons: "Itthe ground staff red coat agents at MIA extremely unhelpful and arrogant. I am visually impaired, asked for assistance to check luggage, asked for assistance and was simply tol to go to end of the line at a counter that was at least fifty yards away. Upon my. O planning of the lack of service as simply to go talk to the manager. Pros: "Nothing. Was a lot of waited, the people were mad rough. Cons: "We had a cup of water and a cookie for a 3 hours flight. The captain put gas at the airport with us in the plane.
Pros: "Crew was very professional and courteous. Our plane landed early which is a plus". Cons: "I didn't like the fact some of the seats appeared to be dirty , I sat on a book. The ground staff is unhelpful. Cons: "Hand luggage weighing queue delayed flight, Gatwick flights delays, missing luggage at Lisbon,".
Pros: "On time". Pros: "Crew was caring and attentive to plane cleanliness. Smiling, friendly, yet, fully professional. Cons: "Company plays games with attractive low fares but extra charges for seating and luggage".
Pros: "A short but very pleasant flight and food was served, excellent in every category. Cons: "Nothing, it was the best short flight I've ever had. The staff were very attentive and did a great job of keeping everyone happy.
Pros: "The seats do recline, more space than Delta or United". Pros: "The people on the plane were super nice and the flight was nice as well. Cons: "I am used to traveling continents with other companies. There has always been 2 check in bags allowed with no extra charge as long as you are under 23kg on each. I get to the airport with my 2 bags ready, TAP tells me on large holidays, they only allow 1 bag to be checked to my specific African destination until January They will not let me have the second one.
Who does that? How much sense is this supposed to have. I checked with others and they do not do that. That rule rule is unfair and racist. Now that I am back, I have a bag missing. Pros: "The tripulation are very nice people. The food is better last year.
Is good. Cons: "The space between seats are small. Cons: "I was rerouted to Madrid and did not have the correct timely information to cancel and rebook or to get a credit toward a future flight. There was no clear item on line to be used for my problem. Pros: "Everything was going well. Confotable seats lovely air hostesses. I was not inform of that when I bough the ticket and I could have chosen a different airline If I had considered that expense. The first piece used to be free intercontinental flights but now it varies depending on the company.
I find difficult to find this information when buying and it makes a great difference in the final price you pay. I found strange flight attendants having a very loud conversation in a very quiet flight where most of the people were sleeping. Cons: "The long delay, more than 1.
Cons: "The fact that people in coach class up to rows 28 as 2 choices of food and from row 29 and up have no choice we have to eat what they have twice to me". Pros: "Great lie flat seat. Nice FAs. Cons: "Food was not that great for intl C". Cons: "75 euros per bag on an international flight is robbery.
I was also on my honeymoon, which I know shouldn't guarantee anything, but wow did it leave a bad impression, particularly when I hear stories of free upgrades all the time and I couldn't even get a free bag.
Cons: "Stuardes don't have a sense of what costumer service is.. Not even easy jet". Pros: "Movies". Cons: "Though the weather was fine - no excuse - the 7 hours delay!
The fact that in Lisbon airport I had to wait more than one hour to reach the help desk and then plead to receive a voucher for refreshment left Madeira on an early flight, no breakfast on that flight, the flight to NY delayed till 5 PM! I chose TAP because it was the most direct way to reach Madeira - but the delays on both flights were more than unfortunate - it was simply poor service.
Pros: "Flight was great". Cons: "Had to pay extra for my only bag! Cons: "I had an awful experience. Many passengers had declined dessert and I felt extremely embarrassed by having been denied food on a plane for the first time in my life. The attitude and lack of tact of Comissario Bruno on TP spoiled the whole flight experience for me. We arrived to the airport nearly 2 hours before departure time, waited 35min in the security checks and my girlfriend was held 20min in the passport control.
While she was queuing for the 2no police officers to check her passport, an airport assistant came to the queue and asked who was due to board in TP to Heathrow. She was made aware that my girlfriend was there due to board that flight. In the meantime I made my way to the gate to make the gate assistants aware that she was held in the passport checks and was already on her way to the gate. Frequently asked questions - FAQ.
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