While it sucks to have your blouse or tie ruined from a leaky cup, it is happening at a low enough frequency to each individual user that no one is compelled to change the design. Sadly, most users often think they have little control over the product that are offered to them.
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If the products are returned used, damaged or do not have all original packaging, we reserve the right to refuse your refund. We cannot accept the return of any customised product due to change of mind. We have offices with retail stores in both Melbourne and London - we love visitors, so come say hello. Our full range is available, including a Design Your Own KeepCup station, so you can either order online for pickup at our office, or come in to make your selection.
Our hours are am — 5 pm Melbourne , 8 am - 4 pm London weekdays, and we are closed on weekends and public holidays. Contact our customer service team if you are looking for a reseller in your area. All KeepCups are assembled by hand in our warehouses. We monitor our packing to improve our processes. You can contact us here. Which size should I choose? Why do you use plastic? Where are KeepCups made? Can I buy replacement parts for my KeepCup? How do I care for my KeepCup?
How do I know my KeepCup is authentic? From espressos and piccolos to lattes and long blacks, we have a range of KeepCups in materials and sizes to suit every taste. Please visit our size guide for detailed information to help you make your choice.
For component material information, visit our materials page. For more information, visit our manufacture and assembly and materials pages. KeepCup products are made to last, with a modular design and replacement parts available so you can replace the part, not the product.
Please note, our US store offers very limited replacement parts due to current range, demand and logistical challenges. Unfortunately replacement parts are not available in Canada. KeepCup Original. KeepCup Brew and Brew Cork. KeepCup Thermal. To find out how to tell a genuine KeepCup from an imitation, read about KeepCup product authenticit y. Where do you ship from, and how long will it take?
Will Brexit impact my order cost? We deliver to countries around the world and offer different shipping options to meet your needs as listed below. At this time, we do not offer Express Shipping as a delivery option. If your order is urgent, please contact our customer service team and we will do our best to assist if possible. We dispatch from three locations - Melbourne, Idaho and London - and your order will be shipped from the closest hub.
The timeframes are estimates only and delivery time may be longer to some destinations. Delivery estimates commence from date of dispatch, not date of order. While we strive for next business day, during busy periods it can take up to 5 business days to dispatch.
We are not responsible for any delays caused by destination customs clearance processes or postage strikes. There are some travel mugs that have screw-on lids, however, even some made from ceramic.
Check out these , for example. Some recommended products may use affiliate links. As an Amazon Associate I earn from qualifying purchases. Others do not. It all comes down to the lid. That said, most completely spill-proof mugs are made from metal and some from plastic.
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