Rapport makes absolutely no change to your internet browsing activity. When Rapport is active, the arrow icon turns green, as shown below:. When the arrow is gray, Rapport is not active. Your information may be at risk. When Rapport identifies a security hazard, it usually neutralizes the threat without having to inform you. You can still have Rapport running even if most of your browsing is done using an unsupported browser. Rapport does not interfere with your browsing.
You can always choose to switch to a supported browser when you log onto a sensitive website such as your online banking website. Several factors can affect your browser speed.
If your browser is running slowly, here are some steps you can take to diagnose whether the problem is caused by Rapport:. If you find any of the information above inaccurate, or if you suspect that one of your products has a conflict with Rapport, please click here to contact Support. A full list of compatible products can be found here.
All loans and accounts subject to credit approval. Terms and conditions apply. Skip to Content. Login to Account. Return to Top. Q: What is Rapport? A: Rapport is a security software application. You can use Rapport on any website that houses your private information, including: Online bank accounts Mutual fund accounts Online brokerage accounts E-mail such as Hotmail, Yahoo! Mail, and Gmail Social networking sites such as Facebook Insurance applications Sites containing personal medical information Online merchants such as eBay or Amazon.
Q: Why do I need Rapport software? A: Your existing security software is important—but not comprehensive. Q: Which attacks foes Rapport protect against? A: Rapport guards your information against the following attacks: Phishing A phishing attacker builds a phishing website—a fake website that looks exactly like a site you know and trust for example, hancockwhitney.
Q: Do I still need antivirus software? A: Yes. Rapport is designed to work with your antivirus software and firewall—not replace them. Keep your traditional security software up to date, and use it alongside Rapport.
Q: How can I protect my information from online fraud? Q: How is Rapport different from my top-rated internet security services? A: Firewalls, antivirus software and Rapport work in very different ways. Antivirus software stops threats by scanning your computer for suspicious files. A: Rapport and SSL are complementary protection layers and perform different internet security duties. SSL protects communication and runs on both your computer and the site you are browsing.
Rapport prevents identity theft, which can occur regardless of the security of your communication channel that is, even if SSL is used , and runs only on your computer. Q: How do I know my information is safe? A: Rapport comes preconfigured to protect certain websites from companies who are working directly with Trusteer to give their valued customers the best protection possible.
When Rapport is active, the arrow icon turns green, as shown below: When the arrow is gray, Rapport is not active.
Q: How could my computer become infected by malicious software? A: Computers can be attacked in many ways: An attacker can intentionally install malicious software on your computer. Computers can be infected with malware that actually installs other forms of malware.
Q: I think I've become a victim of online fraud. What do I do? A: If you are suspicious that you are a victim of identity theft, click here for immediate steps to follow. For us it has been recommended by our examiners and it is recommended by our correspondent as well.
I don't know much more about it after that though as we have chosen not to implement it at this time. We have it on a few of our PCs, including mine.
I have experienced no problems and very infrequent activity trust site? After watching it i certainly would have it install nowhere it just doesn't do a good enough job. Based on what I've seen, Rapport is schtako. No one at the banks in question are able to address any technical concerns about the product they're forcing on their customers, nor do they seem willing to pursue the issue.
Group think at its finest. Sadly, Rapport is also required if you want to use online banking for these organizations. I'll discuss my concerns with accounting to see if they're willing to work around it. If not, I'll install it to my test VM and post a review. That's the challenge. A single customer can't change a bank's policies on their own, and it's not like we can suggest the company change its bank because of a browser plugin.
I put a bug in the finance departments' ears, so that if they should ever consider changing banks, this would help. On a side note, I'm curious as to how the plugin interacts with the banks' sites.
It seems like it would be even less secure, in my opinion. This is an old thread but recently a few banks my organization uses requires us to now use this piece of software. It's very hindering due to the amount of sites it will try and block. Bryce Katz wrote:.
I work IT Support for a large Midwestern bank, and Rapport is required for our employees working outside the Intranet, to even access the login page for the employee-facing vpn portal. From my personal experience, Rapport's primary function is to monitor password usage accross web sites. When Rapport is 'protecting' a web site, it is caching your credentials for that site. Then when you attempt to login to another domain with the same userName or password, whether as combination or singly, Rapport will alert you.
Rapport is not used within the bank's Intranet, only at the access portal, so I do not have any knowledge of enterprise environment impact, especially one that may employ single-signon variants, which the plug-in might be trying to interact and authenticate. I work at an IT company that supports small community banks in the area. Uninstalled it and BSODs were gone. I would say NAY! I tried Trusteer Rapport a year ago or so and it caused big slowdowns. But now I'm using Trusteer Endpoint Protection once again at the urging of my bank , which provides online transaction protection and protection from online identity theft for consumers.
Firefox 25 and Chrome 30 are now supported on Windows. You get to select up to sites for it to work on, but you should limit it to only those to which you submit your online identity. But, " Rapport comes preconfigured to protect certain websites which are working directly with Trusteer" As a result, it's not supposed to mess up the works. Need help using Trusteer Rapport? Visit Trusteer Rapport support layer.
Does your system qualify? Check compatibility layer. Have more questions? You are using an unsupported browser version.
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